Summary:

Implemented an AI-driven system for a healthcare provider to automate doctor appointment bookings, reducing administrative workload by 40%.

Problem:

Patients had difficulties booking appointments due to a cumbersome and manual booking process that resulted in long wait times. The healthcare provider's administrative team was overburdened, leading to inefficiencies and decreased patient satisfaction. The need for a streamlined, user-friendly appointment booking solution was paramount to improve service delivery.

Solution:

To address these issues, we applied the following tech stack:

Function Calling: Utilized to connect with electronic health record (EHR) management APIs, enabling access to live scheduling information and available appointment slots. LangChain: Developed an AI agent that interprets patient requests, retrieves the appropriate data from scheduling APIs, and facilitates the appointment booking process. Frontend Framework: Leveraged a responsive frontend framework (e.g., React) to create an intuitive patient interface for seamless online booking. This automation streamlines the patient experience and reduces the administrative burden on staff.

Results:

Administrative workload reduced by 40%, with patient satisfaction scores significantly improving due to quicker booking procedures and reduced waiting times. The healthcare provider reported fewer missed appointments and an increase in overall patient volume.